DCF wants you to be completely satisfied with your purchases and we ensure to take every possible steps to make that happen. But if for some reasons, you are not entirely satisfied with an item you purchased through the website, we accept returns and offer replacements subject to the terms and conditions herein this policy.

Kindly note that we do not offer refunds on completed services. Returns not received by us will not qualify for replacement. You understand that shipping and insurance charges are not refundable as well.

Acceptable Return Details

We accept product returns for replacement if any of the following conditions are met:

  • Incorrect Order Received: If the products you have received are fundamentally different from the products you have ordered (e.g. incorrect branding or Artwork)
  • Product is Faulty or Defective upon Arrival: If a product is defective your order will be either replaced. All claims for damaged items must be made within 24 hours from the time of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage. If no claim for damage is made within 24 hours of delivery, no action will be taken.
  • Under Supply of Products: In the rare event that we under supply a product, kindly alert us of this error within 5 days of your order’s arrival so that we may supply additional units to complete the order.
  • All returns will be inspected once shipped back to our facility to verify any recorded defects.
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